Large public sector District Energy scheme

A London borough is developing a large District Energy scheme including heat and private wire electricity supply to a mixed residential development.

We were brought in to the team to help with;

  • Creation of customer facing documentation and website text
  • Drafting of all customer policies e.g. debt collection, pricing, standards of service and complaints.
  • Tariff setting
  • Billing system implementation
  • Customer support team training and call flows
  • Post occupation meter checks