Category: Metering

Sorted-IT was engaged to implement a residential billing system for a large, flagship District Heating scheme in East London. The job involved;

• Implementing Junifer Systems (now Gentrak) billing software
• Setting up banking and direct debit systems
• Integrating with the automatic meter reading system
• Setting up customer support office
• Drafting policies and procedures

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A local council wanted to use a pre-payment system to collect revenue from a mix of private and council tenants. Sorted-IT worked with the council to;

• negotiate pricing with prepayment provider
• draft policies on debt collection, service levels, complaints and pricing
• draft resident welcome packs and other communications
• develop of heat supply agreement with the council legal team

A London borough is developing a large District Energy scheme including heat and private wire electricity supply to a mixed residential development.

We were brought in to the team to help with;

• Creation of customer facing documentation and website text
• Drafting of all customer policies e.g. debt collection, pricing, standards of service and complaints.
• Tariff setting
• Billing system implementation
• Customer support team training and call flows
• Post occupation meter checks